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Is it safe to use my credit card on your site? |
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I want to return my purchase! What do I do? |
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How long will it be before I receive my order? |
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What forms of payment do you accept? |
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How do I order items with Cheques or Money Orders? |
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Do you ship to addresses outside Australia? |
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Do you ship to PO boxes addresses? |
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What do you charge for shipping an order? |
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When placing an order I get an error message - authorization failure... |
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Do you do back orders? |
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Is it safe to use my credit card on your site? |
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Shopping at riderplus.com.au is safe. Our site is protected by SSL encryption technology. |
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I want to return my purchase! What do I do? |
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If you are not 100% satisfied, you can return it for a full refund within 7 days of receipt. (Returns must be in original condition and in the state you received them and in the original box.)
Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice. If you do not have your packing slip, please include a note stating purchaser's name, address and approximate date of purchase.
Send returns to:
Rider+
105 Upper Heidelberg Road
Ivanhoe, Vic., Australia 3079
Keep a record of your shipment until you have received a credit, refund, or replacement. For additional information on our return policies, please contact our Customer Service department at 61 3 9497 1655, or e-mail us. |
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How long will it be before I receive my order? |
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For standard shipping, you should receive your order within 3-7 business days. Please allow additional time for shipments to rural addresses. |
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What forms of payment do you accept? |
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We currently accept Visa and MasterCard for all orders. |
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How do I order items with Cheques or Money Orders? |
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At this time we do not accept Cheques or Money Orders. Please contact us for special requests. |
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Do you ship to addresses outside Australia? |
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Yes, shipping charges outside of Australia by application. |
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Do you ship to PO Box addresses? |
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Yes, we can ship to PO Boxes, but if your order is over $1000.00 it has to be shipped to a Residential or Business address. |
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What do you charge for standard shipping an order? |
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The cost of standard shipping is AU$10.00. This charge may vary from time to time and depending on goods to be shipped. |
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When placing an order I get an error message stating that there has been an authorization failure. What went wrong? |
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Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa and MasterCard for credit card payments. |
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Do you do back orders? |
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Rider + does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested. |
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