Returns Policy

If  for any reason you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt replacement, credit or refund. In the case of a fault or defect with your purchase please follow the warranty process.

1. Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.
2. Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating the purchaser's name, address, e-mail address and order number if known.
3. Send returns to:
   RIDER+
   PO BOX 79
   IVANHOE VIC 3079
   (NOTE: COD ’s will not be accepted)
4. Keep a record of your shipment until you have received your replacement, credit or refund.
5. Goods must be returned within 7 days of purchase unless faulty or defective. 

For additional information on our return policies, please contact us or e-mail us at admin@riderplus.com.au

Returns Policy

Policy

Trade Practices Act 1974 provides the basis for RIDER+ returns policy. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.

As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;

• DVDs

NOTE: These products are still guaranteed under the Trade Practices Act 1974.

Trade Practices Act 1974

The Trade Practices Act 1974 sets out minimum standards for goods sold by RIDER +. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

The Trade Practices Act 1974 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products in store and the sales techniques used. The Australian Competition and Consumer Commission enforces the Trade Practices Act 1974.

Procedures

There are three options available for our customers who would like to return a product -

1. Exchange
   If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Proof of purchase is required in order to get an exchange.
   Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on DVD’s, except where the product is deemed faulty.
2. Money Back Guarantee
   Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website and providing we cannot repair or replace the item, they may obtain a refund if the goods are returned within 7 days.
   A refund will be made in the same tender as the original purchase. Please note, that products returned must be in resalable condition unless faulty or otherwise deficient - the money back guarantee does not apply to DVD’s, software, except where the product is deemed faulty.
3. Credit Note
   The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the Rider+ online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $10.00

Please note: freight will NOT be refunded or credited.